Cancel 48+ hours ahead
Full tour refund
Deposit included; card fee excluded
Cancel inside 48 hours
Deposit kept
Any paid balance is refunded
No-show / missed departure
No refund
Boats and transport leave on schedule
01 · Cancellation
Plans can change.
| When you cancel | What is refunded |
|---|---|
| 48 or more hours before start | Full tour refund, including your deposit; any card-processing fee is non-refundable |
| Less than 48 hours before start | Deposit is kept; any balance already paid is refunded |
| No-show or arrival after departure | No refund |
To cancel, message us on WhatsApp at +507 6245-8980 or email Premiumkoshertourspty@gmail.com. The 48-hour period is counted from when we receive your message.
Changing your date
A date change is free when requested 48 or more hours ahead, subject to availability. Inside 48 hours, we’ll try to move your booking, but it is not guaranteed.
If we cancel
If we cancel for a reason other than weather, such as a mechanical problem or guide illness, you can choose a full tour refund (card-processing fees are non-refundable) or a free reschedule.
02 · Refunds
How and when refunds are sent.
Refunds are sent within 5 business days of approval, with Yappy refunds sent within 2 business days. Card-processing fees are non-refundable.
Card / online: Refunded to the same card or account. Sent within 5 business days; your bank may take another 5–10 days to display it.
Yappy: Refunded to the same Yappy number within 2 business days.
Bank transfer: Refunded to the account the payment came from within 5 business days.
Cash: Refunded by Yappy or bank transfer (cash refunds are not held), within 5 business days.
03 · Weather and safety
Safety makes the call.
Who decides
The captain or lead guide makes the weather decision based on safety, sea conditions, wind, storms and local port authority notices. Light rain may also cancel a tour, depending on the activity and conditions.
When you’ll hear
We decide as early as possible, and no later than 2 hours before start, and contact you by WhatsApp.
Cancelled before transport leaves
Choose a full tour refund (card-processing fees are non-refundable) or a free reschedule.
Cancelled after transport is underway
The activity portion is refunded. Transport already paid is not refunded because the driver, vehicle and fuel are committed.
Cut short mid-tour for safety
A refund for the portion of the activity not completed is at our discretion.
You decide not to go because of the forecast
If the tour is still operating, the normal 48-hour cancellation policy applies.
04 · Payment
Your booking, confirmed.
50% deposit
A 50% deposit confirms your booking. Pay the deposit by card/online, Yappy or bank transfer. Your spot is not held until the deposit arrives. The balance is due the day before the tour and may be paid by card, Yappy, bank transfer or cash in USD.
Bookings within 48 hours
Full payment is required when booking a tour taking place within 48 hours.
Groups visiting Panama
For all groups, the 50% deposit is due 2 weeks before arrival in Panama.
Payment methods
Visa, Mastercard, PayPal, Yappy to +507 6245-8980, or bank transfer. Cash in USD is accepted for the balance. Bank transfer details are supplied with your booking confirmation.
Currency and tips: All prices are in U.S. dollars; no other currency is accepted for payment. Tips are not included in quoted prices and are entirely voluntary. Cash payments receive a written receipt.
Questions about a booking?
Talk it through with David.